Returns

Every SANEL piece is thoughtfully handcrafted in small, intentional quantities either in-house or alongside our artisan partners in Bali, India, and Pakistan. Because we create consciously to avoid overproduction, all SANEL garments are strictly made-to-order and all sales are final.

Returns & Change of Mind

Due to the bespoke, made-to-order nature of our garments, we do not accept returns, refunds, or exchanges for change of mind, style preference, or size selection errors.

To ensure a seamless fit, we strongly encourage reviewing our size guide or reaching out to our studio team for sizing guidance prior to placing your order.

Pre-Shipment Inspection & Verification

Quality is woven into every stage of our process. Every single garment undergoes a rigorous, multi-step inspection by our studio team before dispatch.

To guarantee complete transparency and verification, detailed photos and video documentation of your exact garment are recorded prior to shipping to confirm its condition, finishing, and order accuracy.

Damaged or Defective Items

In the rare event that your piece arrives damaged during transit or defective, we will make it right.

  • Notification: Contact our team at hello@sanel.com within 48 hours of package delivery.

  • Documentation: You must include your order number, a brief description of the issue, and clear video evidence of you unboxing the package and showing the defect or transit damage. Claims cannot be processed without video documentation.

  • Store Credit Resolution: Once reviewed and approved by our quality team, we will process your resolution as a store credit to use toward your next SANEL purchase.

Items sent back to our studio without prior contact and authorization will not be accepted.

Exchanges

We do not offer direct exchanges for alternative sizes, styles, or colors. If an item is approved under our damaged/defective review, you will receive a store credit to apply toward a future order.

Express Shipping

An additional $30 USD fee will be charged during checkout for express delivery. Customers remain responsible for any local customs, duties, or clearance fees incurred upon international arrival.

Contact Us

For sizing assistance, pre-order inquiries, or order support, please reach out to our studio at info.sanelofficial@gmail.com.