Select your piece, choose your size, and check out securely. Most items are made to order to minimise waste and ensure quality.

Visa, Mastercard, Amex, Klarna, Clearpay, PayPal, and Apple Pay where available. All payments are processed securely.

If production has not started, we will do our best to amend or cancel your order. Email info.sanelofficial@gmail.com as soon as possible. Please note that order cancellations are only possible within 24 hours of placing your order, as we begin processing production after the initial 24-hour window.

Yes. We ship worldwide with tracked delivery from our Studio.

Every SANEL piece is handmade in-house or by our local-artisan partners, because we create consciously and avoid overproduction, many of our designs are offered on a made-to-order basis.

• Source fabrics in small, responsible quantities
• Produce limited runs without waste
• Maintain ethical working hours for our artisans
• Ensure every garment is made carefully and with intention. Made-to-order pieces give you access to limited designs while supporting slow, sustainable fashion that values both people and the planet.

Each product page includes a size guide. If you are between sizes or unsure, email us with your measurements and we will advise.

At SANEL, every piece is individually handcrafted with singular dedication and care. To ensure the highest standard of craftsmanship, each garment undergoes a rigorous, multi-step quality verification by our studio team before dispatch. As our garments are created on a made-to-order basis specifically for you, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind or incorrect size selection.

Due to the made-to-order nature of our pieces, all sales are final and we do not offer exchanges for sizing or preference. If your item arrives damaged or defective, we will make it right. Once approved, you may choose to either receive a direct replacement exchange or accept a store credit toward your next purchase.

Every SANEL piece undergoes a thorough inspection before dispatch to ensure it meets our strict quality standards. Prior to shipping, detailed photos and videos of your specific garment are recorded and sent directly to you as proof of its completed condition, verification of craftsmanship, and order accuracy.

While every item is thoroughly inspected before leaving our studio, we understand that issues can occasionally occur during transit. If your piece arrives damaged, defective, or incorrect:

1. Notify Us Promptly: Contact our studio at [Your PR / Support Email] within 48 hours of package delivery.
2. Provide Details: Include your order number, a brief description of the issue, and clear photo/video evidence of the defect or shipping damage.
3. Store Credit Resolution: Once accepted, we will process the resolution as a store credit for you to use on your next purchase.