Exchange Policy

At SANEL, each piece is carefully crafted, with many designs being made-to-order, handcrafted, or individually embellished. Due to the nature of our craftsmanship and production process, we do not offer traditional returns.

However, if there is a genuine issue with your order, such as receiving the wrong item or a clear sizing error on our part, please contact our team within 48 hours of delivery.

How to Request an Exchange

Please contact us with:

• Your order number
• Clear photographs of the item and packaging
• A brief explanation of the issue

Once your request has been reviewed and approved, SANEL may offer an exchange or store credit, depending on the nature of the issue.

Return Shipping Terms

If an exchange is approved:

• The customer is responsible for all return shipping costs.
• This includes international courier charges, customs duties, taxes, and any applicable handling fees.
• The item must be returned unworn, unused, and in its original condition, with all tags and packaging intact.
• The return parcel must be clearly marked as “RETURN” to help avoid unnecessary customs charges.
• SANEL is not responsible for items that are lost, damaged, or delayed during return transit. We strongly recommend using a tracked and insured shipping service.

Exclusions

• Custom-made and personalized orders are non-returnable and non-exchangeable.
• Sale and final-sale items are non-returnable and non-exchangeable.
• Items returned without prior written approval from SANEL will not be accepted.
• Items showing signs of wear, damage, alteration, washing, or use are not eligible for exchange.

Our Commitment

We truly appreciate your understanding and support of conscious, handcrafted fashion. Every SANEL piece represents time, craftsmanship, and careful attention to detail. This policy allows us to continue supporting our artisans and maintaining the quality and individuality of every creation.

For any questions or assistance, our team is always here to help.